Under the supervision of the Director of Empowerment Programs & Finance, the Test Coordinator is responsible for complaint intake and case investigations.  The Test Coordinator's primary duties are planning, coordinating, conducting, and evaluating fair housing testing investigations and maintaining all documentation relating to complaint allegations and investigations.  The Test Coordinator must also select and/or recruit and train testers and make all necessary arrangements for tester training sessions.

Essential Duties and Responsibilities

Design and plan fair housing testing investigations in connection with bona-fide complaints in rental and sales housing

Recruit, train, brief, deploy, and debrief fair housing testers and ensure accurate and timely completion of testing investigations

Analyze test results to determine outcome and perform timely follow-up as necessary to ensure comprehensive investigations

Research property owners, tax records, corporate ownership, and other related areas as necessary to complete an investigation for enforcement proceedings

Maintain data filing systems, meticulous records of activities, and prepare periodic activity reports for enforcement investigations

Assist with document preparation in legal proceedings as assigned

Constantly expand knowledge and skills necessary to perform effectively as a fair housing counselor; attend appropriate training for fair housing/other skills development

Create and update tester training and reporting materials as necessary

Attend community meetings to recruit potential fair housing testers and network with other community groups for referrals and testers

Assist with other organizational programs and events as assigned


Excellent communication and public speaking skills

Commitment to going above and beyond to meet all contractual deadlines

Ability to recruit, train, and deploy testers for fair housing investigations

Excellent  interpersonal skills and the ability to exhibit consistent patience, tact, and professional composure

Ability to work well with people of diverse backgrounds and in group settings

Proficiency with a variety of software programs, particularly Microsoft Office Suite

Ability to simultaneously manage multiple assignments

Excellent organizational skills

Ability to implement tasks and follow up as assigned

Ability to work independently after training

Demonstrates commitment to fair housing and civil rights

Ability to represent New Jersey Citizen Action in a professional manner

Bi-lingual is a plus

Education and Experience

Minimum of BS or BA from an accredited college.  Experience in non-profit, social service, or public entity desired.  Comprehensive fair housing testing experience required.

Other Requirements

This position will require non-traditional work hours for training sessions, agency related meetings, and contact with fair housing testers (i.e. evenings and weekends) and attending occasional overnight conferences. Must have own transportation and be willing to travel.

Salary and Benefits

Competitive salary with comprehensive health care, dental, vacation and other benefits.  Position based in our Highland Park office.

Send Resume to:

Theresa Dempewolf, Director of Empowerment Programs & Finance

New Jersey Citizen Action

75 Raritan Avenue

Suite 200

Highland Park, NJ 08904

Fax: (732) 214-8385   Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Visit our web-site:








Signup here for SHA News in your Inbox | SHA Facebook Page | SHA Pinterest | Twitter @SHAnewjersey






SHA sitemap